Payment and refunds
Payment, cancellation and refund rules for the services of this business.
- Last updated
- 19 October 2026
Ordering, payment, cancellations and refunds at headluma follow the rules below, which form part of our terms. The prices shown on headluma.com apply to every order; each order is confirmed in writing and paid by invoice, never on the website itself.
How prices and orders are agreed
An order starts with your enquiry by telephone or email. We confirm the service and its price in writing on the basis of the prices published on this website, and the agreement takes effect when you accept that confirmation. If the scope changes while the work is running, any change in price is agreed with you first.
Paying invoices
Invoices are payable within 14 days of the invoice date unless a different term is agreed in writing, and we accept bank transfer as well as the other methods stated on the invoice. For larger jobs an advance payment or payment in instalments may be agreed and recorded in the quotation. Overdue invoices are followed up with a reminder.
Cancelling or moving an appointment
Orders and appointments can be cancelled or moved free of charge up to 48 hours before the agreed date; a call to 01792 410286 or a short message to [email protected] is enough. For cancellations at shorter notice, or if nobody is present at the agreed time, we may invoice work already carried out and costs we can no longer avoid, though we would rather agree a new date.
Cancellation on our side
Should we be unable to keep an agreed date, we contact you without delay, explain the reason and propose another appointment at the earliest opportunity. If you prefer not to reschedule, we refund what you have paid for the part of the service that was not provided, in full and without any charge for the cancellation.
How a refund is made
Refunds are made to the original payment method within 14 days of being agreed; if that method can no longer be used, we transfer the amount to a bank account you confirm to us in writing at [email protected], without any fee. A service carried out as agreed is not refunded, and for work only partly done we refund the part not provided, less material or third-party costs agreed with you in advance.
Complaints and remedies
Complaints about the quality of a service should reach us at [email protected] within 14 days of the work being completed, and can also be raised beforehand by telephone at 01792 410286. We respond within a few working days and agree with you how the matter is to be put right, by reworking the service or by refunding part of the fee.